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Logging a Case
To log a case, the Support Liaisons can contact MicroStrategy Technical Support
via any of the methods listed on the support contact
page. Upon logging a case, the Support Liaison
will receive a case identification number for future reference.
When logging a case, be prepared to provide the following
information.
- Name
- Company
- Customer Site (if different from own company)
- Phone and fax numbers
- Email address
- MicroStrategy software product(s) being used, including version number(s)
- Error message(s)
- Brief description of the case
- Priority of the case
- Steps taken to troubleshoot the case thus far
If the Support Liaison is unable to reach MicroStrategy Technical Support by phone, the Support Liaison can leave a voice mail message or contact Technical Support via email. The Support Liaison should include the following information in his/her message:
- Name
- Company
- Brief description of case
- Preferred contact method and contact information