MicroStrategy Customer Forum FAQ
- What is the MicroStrategy Customer Forum?
- Is Technical Support available through the MicroStrategy Customer Forum?
- Who has access to the MicroStrategy Customer Forum?
- Can users view each other's profiles?
- How to begin a discussion thread?
- How do you search for messages?
- How do you reply to messages?
- Do discussion threads expire after a period of time?
- How do you modify the user profile?
- How do you report system malfunctions and/or user abuse?
1. What is the MicroStrategy Customer Forum?
The MicroStrategy Customer Forum is a place where MicroStrategy customers can participate in open discussions, share implementation experiences and exchange information such as best practices and troubleshooting tips. Through this medium, customers can ask questions to the user community, or share their technical know-how by responding to messages posted by other users.
2. Is Technical Support available through the MicroStrategy Customer Forum?
No, the MicroStrategy Customer Forum is not intended to replace the Technical Support service our customers already receive. All Technical Support questions should continue to be logged through the regular channels. MicroStrategy employees will monitor the system from time to time, but they shall not be responsible for answering messages posted to the Customer Forum. In addition, MicroStrategy makes no guarantees about the technical accuracy of the information posted on the Customer Forum. Please take a moment to read the conditions expressed in the "Disclaimer" prior to entering the site.
3. Who has access to the MicroStrategy Customer Forum?
All customers with an active MicroStrategy internet account who are, in addition, designated as Support Liaisons for their organizations may have access to post and view messages on the MicroStrategy Customer Forum.
4. Can users view each other's profiles?
No, a customer's personal information will not be available to the user community. Users will be identified exclusively by the alias they created. Only system administrators at MicroStrategy will be able to view a user's profile.
5. How to begin a discussion thread?
Discussion threads can be created by browsing to the appropriate topic underneath the category of choice (for example, "Intelligence Server" underneath the "Products" category) and clicking on the "Add a thread" button on the right-hand side of the screen. Users may add their message to several topics by selecting the option "Relate this thread to other topics" located below the text form. Users may also attach files such as screenshots or logs by clicking the "Attach files" button. When using an Internet Explorer browser, users may attach up to three different files at once. When using Netscape Navigator, users may only attach one file for each posting. For security purposes, certain types of file extensions are prohibited.
6. How do you search for messages?
The MicroStrategy Customer Forum allows users to search messages and attachments, and to sort the results by the criteria of their choice. Click on the "Search" button located to the top-right of the screen and select a searching criteria such as text within the message, a particular author, or a date range. It is important to note that the search field located on the left-hand side of the interface is reserved for the MicroStrategy Knowledge Base only, and not for the MicroStrategy Customer Forum.
7. How do you reply to messages?
After finding a discussion thread of interest, as a result of a search or by browsing through the different categories, users may choose the option "Reply" or "Reply with quote" to respond to a particular message. When users choose "Reply", their posting will only contain what they include in the text of the response. Alternatively, when users choose "Reply with quote", their posting will also include a copy of the message to which they are replying.
8. Do discussion threads expire after a period of time?
Yes, discussion threads expire and are removed from the site after three months of inactivity.
9. How do you modify the user profile?
The user profile can be accessed by clicking on the "My options" button at the top of the screen. Users can select to receive an email alert when a discussion thread they initiated is replied to, or when another employee within their company posts a message. Users can also specify an email address for receiving alerts along with their format.
10. How do you report system malfunctions and/or user abuse?
In case of system malfunctions and/or user abuse, please report all your concerns to MicroStrategy by sending an email to support@microstrategy.com.