Support Expiration Schedule for Platform Versions 7.2 and 7.3

Due to the release of MicroStrategy 7.5.x, which includes product versions 7.5.0 and higher, MicroStrategy Technical Support is announcing the scheduled expiration for several products that are part of the MicroStrategy 7 Business Intelligence platform.

We will expire support for the following MicroStrategy 7i - 7.2.x and 7.3.x products and their respective service packs, hotfixes, and patches one year from this notification. On July 15, 2005, MicroStrategy will no longer support inquiries or provide software corrections for the following products and their associated components:

• MicroStrategy Administrator™ 7.2.x
• MicroStrategy Desktop™ 7.2.x
• MicroStrategy Intelligence Server™ 7.2.x
• MicroStrategy OLAP Services™ 7.2.x
• MicroStrategy Narrowcast Server™ 7.2.x
• MicroStrategy MDX Adapter™ 7.2.x
• MicroStrategy Software Development Kit™ 7.2.x
• MicroStrategy Software Development Kit, Java Edition 7.2.x
• MicroStrategy Distributable Runtime Environment 7.2.x
• MicroStrategy Transactor™ 7.2.x
• MicroStrategy Analytics Modules 7.2.x
• MicroStrategy Tutorial 7.2.x
• MicroStrategy eTrainer™ 7.2.x
• MicroStrategy Web Universal™ 7.3.x

MicroStrategy's goals in implementing this expiration are to allow us to focus our efforts toward current and future versions of our products, retool our system resources in order to support the latest and best versions, and increase customer satisfaction by ensuring that our Technical Support personnel are well trained and up to date on the latest MicroStrategy products and technologies.

All customers with current maintenance plans are eligible to upgrade to the equivalent MicroStrategy 7.5.x products. These products are available on CD and via the MicroStrategy Download Site for customers with valid MicroStrategy Support Site accounts. We encourage customers to upgrade to the latest version of the MicroStrategy platform available. As such, we encourage you to take advantage of the hundreds of new features and corrected issues that MicroStrategy 7.5.x offers.

Migration planning and implementation services are available through MicroStrategy Consulting and can be requested through your Account Manager. If you have specific technical questions about upgrading your project, obtaining a CD Key, or an Internet account, please contact MicroStrategy Technical Support.