Gartner's Perspective:

1.  “Numerous surveys and anecdotal feedback from Gartner clients suggest that inadequate skills due to a lack of end-user training are the primary barriers to widespread adoption of BI applications.”
       - Gartner, Inc., “Business Intelligence Applications Benefit From Interactive Visualization” by Kurt Schlegel, July 6, 2007
2. “Provide individual Super Users with a solid starting point as they become immersed in their role. This includes good system and process documentation, as well as a well-defined training process for preparing the Super Users to support end users.”
       - Gartner, Inc., “How to Govern the ‘Superuser’ Network” by Pat Phelan, December 18, 2007
3. “Learning programs that utilize a blend of instructional techniques support a wider range of learning styles and allow the training budget to be used more effectively.”
       - Gartner, Inc., “IT Budget Optimization Advisory: Use E-Learning to Reduce Training Travel Costs” by Carol Rozwell, James Lundy, March 31, 2008
4. “Organizations that opt for e-learning over sending employees to off-site classroom instruction can save between $1,500 to $2,000 per week for each employee trained.”
       - Gartner, Inc., “IT Budget Optimization Advisory: Use E-Learning to Reduce Training Travel Costs” by Carol Rozwell, James Lundy, March 31, 2008
5. “A common "victim" of cost cutting efforts is the training budget. Regardless of the impact on morale, this approach is short-sighted. Employees who are unfamiliar with the applications that they need for their work make mistakes, drain the goodwill of colleagues and are incapable of using the technology to maximum effect.”
       - Gartner, Inc., “IT Budget Optimization Advisory: Use E-Learning to Reduce Training Travel Costs” by Carol Rozwell, James Lundy, March 31, 2008