POSITIONSOpportunities for University Graduates: Technical Support Engineers
Technical Support Engineers
MicroStrategy Technical Support Engineers ensure the success of our customers' investments in our technology. We provide unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support.
Job Qualifications:
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science);
- Strong technical and analytical skills;
- Excellent communication skills;
- Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus;
- Database (SQL, RDBMS) knowledge is a plus;
- Customer service experience is a plus
Job Duties:
- Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies;
- Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance;
- Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities;
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries;
- Prioritize and communicate product defects and enhancements to development teams;
- Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums;
- Enhance personal and professional growth by participating in Internal Training Programs, which offer a three-week technical orientation program as well as twice-weekly training seminars for all team members.
Physical Demands
This job requires no extraordinary physical demands.
Travel
This job does not require travel on a regular basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MicroStrategy is an Equal Opportunity Employer.